Well, well, well...
It seems that since my last posting on the service standard of Oakley's Dictate 2.0 model, follow up actions have been going on in the background :)
As a recap from my last posting, I reported to Oakley USA on the "inferior" product design of the Dictate 2.0 model, which resulted in the frame's rubberised side grip peeling off (yep, I believe you can still check out the photos taken below).
Unfortunately, the reply (which I did not attach in my posting) was disappointing and gave me the impression that Oakley only takes care of it's "own" customers in the US (sorry, but you can't blame me for feeling this way, especially when it comes from such a reputable and established firm.
Then I decided to do the alternative.
Why bother to write all the way to the US when you can lodge one on your homeground?
And that's exactly what I did.
You see, I've reported the "peeling effect" since a couple of months ago when initial signs were first noticed on my Dictate 2.0 spectacles. However, the reply given over the phone was that there were still no spare components available and customers could either make do with the present status of one's spectacles, or "wait out" for the actual components to arrive.
Now after all these when I decided to state a strong stand on what I expected of a "quality and reputable" sports frame, and citing reasons such as "poor design", my local agent finally had the "professionalism" to do what was right: provide a FREE and TOTAL replacement of my Oakley Dictate 2.0 frame.
Yep, no cost at all.
So, the lesson learnt is tat never give up on what you believe should be provided or rectified, especially of a reputable firm and spending a hefty sum on your product.
Cheers!
Posts
